From Our Store to Your Doorstep
At Pantha Store, we believe that finding something special for your home should be followed by a straightforward delivery experience. Whether you're refreshing a familiar space or introducing a new decorative accent, we want you to know what happens after you place your order.
We provide complimentary shipping throughout the United States, with no minimum spending requirement. Below, you'll find the details of our order preparation process, delivery estimates, and the support available along the way.
Your Delivery Essentials
- Shipping Area: United States only.
- Delivery Cost: Free shipping on every order, regardless of purchase value.
- Daily Order Cutoff: 4:00 PM GMT-6, Monday through Friday.
- Order Handling: 1 to 2 business days.
- Estimated Shipping Transit: 7 to 11 business days after dispatch.
- Estimated Total Delivery Window: 8 to 13 business days, combining preparation and transit.
The First Steps After You Order
Every purchase begins with a preparation period before it is handed over for shipping. During this stage, we process the order details and make the necessary arrangements for dispatch.
Orders received before 4:00 PM GMT-6 on Monday through Friday begin processing that same business day. Purchases completed after this time are placed into the following business day's processing schedule.
If you shop during the weekend or outside our regular business days, your order enters processing on the next business day.
Our usual preparation period is 1 to 2 business days. Please remember that the day processing begins is not necessarily the day your package leaves for delivery.
Understanding Your Delivery Timeline
There are two distinct parts to the journey of your order: preparation and transportation. Once the initial handling stage is complete and your package has been dispatched, the shipping transit period begins.
For deliveries within the United States, transportation generally takes 7 to 11 business days after dispatch. When combined with our 1 to 2 business day preparation period, the estimated total timeframe is 8 to 13 business days.
These estimates refer to business days rather than calendar days. Actual arrival dates may vary because of carrier operations, transportation conditions, or other circumstances affecting the delivery network.
Complimentary Shipping, Without Conditions
We keep our shipping arrangements simple. Every order delivered within the United States qualifies for free shipping, whether you're purchasing a single decorative piece or several items for your home.
There is no minimum cart value to unlock this benefit, and no additional shipping charge is required under our standard shipping policy.
At this time, Pantha Store serves shipping destinations within the United States exclusively. Orders requiring delivery outside the country are not supported.
Following Your Package's Journey
Once your order has been prepared and released for shipment, tracking information will be provided. This allows you to monitor the package as it moves through the carrier's delivery network.
We recommend keeping your order confirmation and tracking reference accessible until your purchase arrives. These details can also help our support team locate your shipment more efficiently if you have a question.
Before completing checkout, please verify that your delivery address and contact information are accurate to help prevent avoidable shipping complications.
When Delivery Takes Longer Than Expected
Although our delivery estimates are designed to help you plan, occasional disruptions can occur after a shipment enters transit. Carrier schedules, transportation interruptions, and circumstances outside our direct control may influence the final arrival date.
If your package has not arrived after the estimated 7 to 11 business day transit period, please reach out to support@panthastore.com.
Include your order number and any available tracking information so we can examine the shipment's progress and assist you with the appropriate next steps. You are also welcome to contact us earlier if a tracking update appears unclear or requires clarification.
Need to Change Your Mind?
If you decide that you no longer wish to proceed with your purchase, contact our customer support team as soon as possible.
Cancellation requests may be accommodated while an order has not yet entered preparation or shipping. Once preparation has started or the package has been dispatched, cancellation is no longer possible.
For items that have already been delivered, any request to send a product back must follow the conditions outlined in our Return and Refund Policy.
When Something Arrives Differently Than Expected
We want the items you receive to match what you ordered and arrive in suitable condition. If a product reaches you damaged or you receive an incorrect item, please let us know so we can review the situation.
Send an email to support@panthastore.com with your order information, a description of the issue, and clear photographs of the affected product. Where applicable, include images of the shipping packaging as well.
Our team will examine the details you provide and work with you toward an appropriate resolution.