This Privacy Policy explains how Pantha Store handles personal information connected with visits to our website, purchases, and customer service. It also explains how to contact us about information associated with you. Read this policy alongside our Terms of Service.
Information Connected With Your Order
When you place an order or contact us, we collect the information you provide, such as your name, email address, delivery and billing details, telephone number, and order reference. Messages and photographs sent to customer service may also contain personal information. Share only the information needed to address your enquiry, and do not include passwords or personal details unrelated to the matter.
Information From Website Visits
Shopify provides the platform for our store. When you interact with the website, technical information may be collected, including your IP address, device and browser information, and information about your interaction with pages or checkout. Cookies and related technologies support functions such as remembering a shopping cart and maintaining website sessions.
How Information Is Used
We use relevant information to process orders, arrange delivery, communicate about purchases, handle returns and refunds, and respond to questions. Information may also be used to investigate transaction issues, protect the operation of the store, and meet applicable recordkeeping obligations. If a separate optional use requires permission, that permission should be obtained through the relevant choice rather than assumed from a support request.
Payments and Service Providers
PayPal is our accepted payment method. Payment authorization is handled through PayPal, which applies its own privacy terms to its services. We may receive transaction information needed to associate a payment or refund with your order. Do not send PayPal login credentials to Pantha Store.
Information needed to operate the store may be processed by Shopify, payment providers, and delivery or support services involved in fulfilling your request. These providers handle information under the arrangements and policies that apply to their services. We may also share information when required by law or when disclosure is necessary to investigate or respond to suspected unlawful conduct.
Shopify and Cookies
To learn more about Shopify's handling of personal data and the terms governing its platform, consult the Shopify Privacy Policy and Shopify Terms of Service. Further details about cookies are available in Shopify's Cookie Policy.
You can manage cookies through your browser settings and any privacy controls presented on the website. Blocking certain cookies may affect the cart, checkout, or other functions. The privacy options offered to you may vary according to the technologies involved and the services available on the website.
Retention and Protection
Personal information is retained as needed for the purpose it serves, including order administration, support, dispute handling, and applicable legal obligations. How long records are kept is determined by their purpose, the type of information involved, and the circumstances in which it was collected. Access and handling should remain limited to the relevant purpose. No method of electronic transmission or storage eliminates every security risk.
Your Requests and External Links
Depending on applicable law, you may have rights relating to access, correction, deletion, or other uses of your personal information. Contact us to make a request. We may need information to verify your identity and locate the relevant records. Records may be kept beyond a deletion request where retention is necessary to comply with applicable legal requirements.
Independent websites linked from our store have their own privacy policies. Review those policies before providing information after leaving our website.