At Pantha Store, we understand that choosing decorative pieces for your home is a personal decision. Sometimes an item may not fit your space quite as you imagined. If you decide that a purchase is not right for you, our return process provides a clear way to request a return and understand what happens next.
We encourage you to review the information below before sending anything back, as following the correct steps helps us handle your request efficiently.
The Essentials Before You Begin
- Return Request Window: Within 30 days after your order is delivered.
- Return Shipping Expenses: Covered by the customer.
- Restocking Charges: No restocking fees.
- Refund Processing: Within 10 days following refund approval.
- Excluded Product Categories: None under our standard return policy.
When Your Purchase Qualifies for a Return
You have 30 days from the date your order reaches you to contact us about returning an item. During this period, you may review your purchase and decide whether it belongs in your home.
To qualify under our standard return conditions, the product must remain unused and be returned with its original packaging and any tags that accompanied it. We recommend keeping all packaging materials until you are confident that you wish to keep the item.
Our standard policy does not exclude any particular home decor product category from return eligibility. However, the condition requirements and 30-day request window still apply to all items.
Requests made after the 30-day period are not accepted under this policy. Nothing in these conditions removes or restricts consumer rights that may exist under applicable law.
Let Us Know Before Sending Anything Back
Every return begins with a message to our customer care team. Please contact support@panthastore.com and provide your order number, the product you would like to return, and a brief explanation of your request.
After reviewing the information, we will provide the necessary return instructions, including the appropriate destination for your shipment.
Please wait for these instructions before mailing your package. Our listed business address should not automatically be treated as a return receiving location, as returns may need to be directed elsewhere.
Preparing Your Item for the Journey Back
Home accessories and decorative products can vary considerably in shape, size, and material. For that reason, careful packaging is an important part of the return process.
Place the product in its original packaging where applicable, and use suitable protective materials to help prevent movement or damage during transportation. Make sure any accompanying components and original tags are included.
Follow the instructions supplied by our support team and include any requested order identification so we can connect the incoming parcel with your return request.
Return transportation is arranged at the customer's expense. Shipping charges associated with sending an item back are not paid or reimbursed by Pantha Store under this standard policy.
We recommend considering a shipping service that provides tracking information, allowing you to monitor the package and keep a record of its arrival.
What Happens After Your Return Arrives
When your returned package reaches the designated receiving location, the item is reviewed to confirm that it meets the applicable return conditions.
Once the return is approved, we issue the refund to the original payment method used for the purchase. Refunds are issued within 10 days after approval. This timeframe refers to calendar days rather than business days.
Pantha Store does not apply restocking fees, so no such charge is deducted from an approved refund.
The time it takes for the refunded amount to appear in your account may also depend on the payment provider's processing procedures.
If the stated refund issuance period has passed and you have not received confirmation of your refund, please email support@panthastore.com with your order reference and any relevant refund correspondence. We will review the available information and assist you with the next steps.
Considering Something Different?
Perhaps you've found another decorative piece that better suits your room, or you would prefer a different item from our collection. If you're interested in an exchange, contact us within 30 days of receiving your original order.
Our team can review your request and explain which options may be available. Exchange arrangements depend on the circumstances of the request and the availability of the desired product.
We cannot guarantee that a particular alternative item will be available, but we can help clarify the appropriate process.
Changing Your Mind Before Shipment
If you wish to withdraw an order before it reaches you, please get in touch as soon as possible.
Cancellation may be available while an order has not yet entered preparation or shipping. Once preparation is underway or the package has already been dispatched, the order can no longer be canceled.
In that situation, you will need to wait for delivery and follow the applicable return procedure if you no longer wish to keep the product.
If Your Order Arrives With an Issue
We want your Pantha Store purchase to arrive as expected. If you open your delivery and discover that an item is damaged or different from what you ordered, please contact our customer support team.
Include your order information, a description of the problem, and clear photographs showing the affected product. If the shipping carton or protective packaging is relevant to the issue, please include photographs of those materials as well.
We will review the information and work toward an appropriate resolution based on the circumstances. Any rights or remedies provided by applicable law remain unaffected by this policy.
Additional Store Information
This Return and Refund Policy forms part of the purchasing conditions applicable to Pantha Store orders and should be read together with our Terms of Service.
We encourage customers to familiarize themselves with these conditions before completing a purchase so that expectations regarding returns, cancellations, and refunds are clear from the beginning.