FAQ

How long do I have to return an item?
Return requests must be submitted within 30 days of delivery. To start a return, please contact us at support@panthastore.com.

When will I receive my refund?
Refunds are issued to the original payment method used for the purchase. After processing, it may take up to 7 business days for the funds to appear in your account, depending on your bank or payment provider.

Can I exchange an item?
Yes. If you would like a different size, style, or variation, please contact us at support@panthastore.com. Once the original item is received and approved, we will arrange shipment of the replacement item, subject to availability.

What if the replacement item is unavailable?
If the requested item is out of stock, we may offer an alternative product or provide a refund.

Can I cancel my order?
Orders may be canceled before fulfillment or shipment preparation begins. If you need to cancel an order, please contact us as soon as possible after placing it.

How long does order processing take?
Orders are typically prepared, verified, and packed within 0–2 business days, Monday through Friday.

How long does shipping take?
After dispatch, delivery within the United States generally takes 5–8 business days. Delivery times may vary depending on location and carrier operations.

How can I contact customer support?
For questions about orders, returns, exchanges, or general enquiries, please contact us at support@panthastore.com.