Welcome to www.panthastore.com. Pantha Services LLC and/or its affiliates ("Pantha") provide
website features and other products and services to you when you visit or shop at
panthastore.com, use Pantha products or services, use Pantha applications for mobile, or use
software provided by Pantha in connection with any of the foregoing (collectively, "Pantha
Services"). Pantha provides the Pantha Services subject to the following terms.
We offer a wide range of Pantha Services, and sometimes additional terms may apply. When you
use a Pantha Service, you also will be subject to the guidelines, terms and agreements applicable
Terms, those Service Terms will control.
website www.panthastore.com (“Site”), our Pantha software or mobile applications (“App”)
and/or our Services (defined below), so that you are aware of your legal rights and obligations
with respect to Pantha Services Limited (“Pantha”, “we”, “our” or “us”).
By accessing this Site, App and/or using the Services, you hereby agree:
App and Services.
Site, App and Services
The Site and App is owned and maintained by Pantha.
Pantha operates an online store through the Site or App, which offers one or more of the
following features and services (each a “Service” and collectively the “Services”), mainly for the
browsing and purchasing of products; operates and offers scheduling of third party sellers
(vendors), logistics provider, courier, or vehicle through the use of Site or App: access to a
collection of information, products, services, data, text, listings, pricing, graphics, images, videos,
audio files and other types of works; search engines or tools; blogs, message boards,
communication tools; email or message alerts; and any other services, features, content or
applications that Pantha may offer through the Site or App from time to time in our sole and
Pantha reserves the right to change, modify, suspend or discontinue the whole or any portion of
the Services, Site or App at any time. We may also impose limits on certain features or restrict
your access to parts or the entire Services, App or Site without notice or liability.
Pantha hereby grants you a personal, non‐exclusive and non‐transferable license to use the Site
and/or App, and access and use the Services available via the Site and/or App, subject to the
You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate,
transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes,
any portion of, or any access to: any Service; the Site or App; any materials, information, news,
advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics,
software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other
content, that is made available on or via the Site, App or Services (collectively, “Content”), except,
to the extent permitted, with the prior written consent of Pantha or unless expressly permitted
Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or
otherwise provide access to the Site, App, Services or Content, for example through framing,
mirroring, linking, spidering, scraping or any other technological means (including any technology
available in the future), without the prior written permission of Pantha.
The Site, App and all Content are the copyrighted work of Pantha or our content or software
providers, and Pantha reserves and retains all rights in the Site, App and Content.
You may not decompile, reverse engineer or otherwise attempt to discover the source code of
the App or any Content, except under the specific circumstances expressly permitted by law or
Pantha in writing.
You may not hack into, interfere with, disrupt, disable, over‐burden or otherwise impair the
proper working of the Site, App, Services or our servers, which shall include but is not limited to
denial‐of‐service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse
engineering or reprogramming.
You may need your own Pantha account to use certain Pantha Services, and you may be required
to be logged in to the account and have a valid payment method associated with it. You are
responsible for maintaining the confidentiality of your account and password and for restricting
access to your account, and you agree to accept responsibility for all activities that occur under
your account or password. Pantha does sell products for children, but it sells them to adults, who
can purchase with a credit card or other permitted payment method. If you are under 18, you
may use the Pantha Services only with involvement of a parent or guardian. Alcohol listings on
Pantha are intended for adults. You must be at least 18 years of age to purchase alcohol, or use
Site, App and/or discontinue use of the Services immediately.
To access certain parts of the Site, App or Services, you will be required to sign‐up for an account
with Pantha (“Account”) and select a user name ("User Name") and password ("Password").
You are solely responsible for safeguarding and maintaining the confidentiality of your User
Name and Password. You agree not to: share or permit others to use your Account or Password;
or assign or transfer your Account to any other person or entity.
You shall be bound by and responsible for all communications and online activity transmitted or
conducted through the use of your Account. Pantha shall have no responsibility or liability for
any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the
wrongful or fraudulent use of your Account. If you are aware of any actual or suspected
unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password,
please promptly notify us at: firstname.lastname@example.org.
Each household or delivery address may only register one (1) Account. Multiple Account(s)
registering the same delivery address may be permitted at our sole discretion.
Please provide accurate, complete, and up‐to‐date information required for your Account. You
may at any time change or update your Account information.
Where a delivery address is associated with multiple Account(s) without our authorisation, or
fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our
sole discretion and without liability, and without prejudice to our other rights and remedies
under this Agreement or at law, to immediately: cancel any orders placed through such
Account(s); cancel or invalidate any credits or discount vouchers, coupons or codes awarded to
or used by such Account(s) and charge full price for items purchased; prohibit such Account(s) or
persons from participating in any promotions, contests or surveys of Pantha; and/or merge,
suspend and/or terminate Account(s).
Orders, Pricing & Payments
At present, Pantha delivers to most areas in Kampala City, but not other areas. You may contact
us at email@example.com to check on our delivery coverage. Pantha will only process and
accept orders within our delivery coverage.
All orders made by you shall be deemed to be an offer made by you to purchase the selected
subject to acceptance by Pantha. Processing of payment for an order shall not in itself constitute
acceptance of the order by Pantha, provided that where an order for any product(s) is rejected
or cancelled by Pantha, any payment made for such order shall be reversed or refunded by
Pantha in accordance with our prevailing refund policy at such time.
All orders made by you are subject to stock availability. Pantha reserves the right to cancel,
amend or reject your order in whole or in part, at any time and without liability or compensation,
where any product is out of stock, damaged or spoilt, or unavailable for any other reason. Pantha
reserves the right to limit your order or the quantity of a particular product you may order.
Product Information, Pricing and Payment
Pantha endeavours to provide you with accurate and up‐to‐date pricing, product and
promotional information. However, errors may sometimes occur and we do not guarantee that
the pricing, images, or other product or promotional information provided will be accurate,
reliable, current, error‐free, updated, or complete. You agree that Pantha shall not be liable for
any errors in the pricing and product or promotional information listed on our Site, App or
through our Services. The price to be paid by you shall be based on our prevailing selling price at
the time we receive your order, which may or may not be correctly reflected on the Site, App or
through our Services. If a product offered by Pantha itself is not as described, your sole remedy
is to return it in unused condition.
With respect to items sold by Pantha, we cannot confirm the price of an item until you order.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the
actual price of any item ordered by you is higher than that reflected on the Site, App or through
our Services, we will inform you and you will be given an option to confirm or cancel your
purchase of such item based on the correct price. By confirming your purchase, you authorise us
to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or
refund payment for such item in accordance with our prevailing refund policy at such time. If we
are unable to contact you, we will treat your order in respect of the incorrectly priced item as
Where the actual price of any product is dependent on its weight (“Weighed Item”), we will
provide an estimate of the price based on indicated weight and our current prevailing rates at
the time of checkout. The actual weight and related price of the Weighed Item will be made
known to you at the time of delivery and: in the event of any shortfall in payment, we reserve
the right to charge you for the additional amounts; and in the event of any overpayment, we will
reverse or refund the excess amounts paid for such item in accordance with our prevailing refund
policy at the time of delivery.
We generally do not charge your credit card or prompt mobile payments until after your order
has entered the processing/shipping level or, for digital products, until we make the digital
product available to you.
All product prices are shown in Ugandan shillings and are inclusive of Goods and Services Tax.
Prices of products may change from time to time and any promotional discounts or offers may
also be withdrawn at any time without notice.
Payment for all orders shall be made in Ugandan shillings.
When you use apps created by Pantha, such as the Pantha App, you may grant certain
permissions to us for your device. Most mobile devices provide you with information about these
Sanctions and export policy
You may not use any Pantha Service if you are the subject of Uganda sanctions or of sanctions
consistent with Ugandan law imposed by the governments of the country where you are using
Pantha Services. You must comply with all Ugandan or other export and re‐export restrictions
that may apply to goods, software (including Pantha Software), technology, and services.
Pantha Third Party Sellers (Vendors)
Parties other than Pantha operate stores, provide services or software, or sell product lines
through the Pantha services. In addition, we provide links to the sites of affiliated companies and
certain other businesses. We are not responsible for examining or evaluating, and we do not
warrant, the offerings of any of these businesses or individuals (including the content of their
web sites). Pantha does not assume any responsibility or liability for the actions, product, and
content of all these and any other third parties. You should carefully review their privacy
Promotions, Voucher Codes and other Privileges and Programmes
From time to time Pantha may run promotions, contests, surveys, privileges and other
Promotions, contests, privileges, and programmes are only valid for the time period specified by
Pantha and while stocks last basis. No compensation or cash will be offered in the event that a
promotion is no longer in stock.
The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher
Each Voucher Code is only eligible for a single use and is only valid for the time period specified
Voucher Codes may only be redeemed by purchasing certain products from Pantha during the
applicable validity period. Unless otherwise stated, Voucher Codes do not apply to the following:
baby formula and milk products; over the counter (OTC) medicine; and delivery charges.
Use of any Voucher Code must be indicated at the time of checkout, and all information required
by Pantha must be provided. No retroactive use of the Voucher Code is permitted.
Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code
or offer, including but not limited to discounted sale items, unless otherwise stated.
A minimum spend may be required before use of the Voucher Code is permitted.
Voucher Codes cannot be refunded, redeemed or exchanged for cash.
Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift
vouchers, if offered by Pantha, may be purchased by you and given to others.
No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other
communication or dissemination of Voucher Codes is allowed.
Voucher Codes are non‐replaceable if lost, stolen, destroyed, duplicated, tampered with or
otherwise misappropriated or fraudulently used.
Pantha reserves the right to verify the validity of any Voucher Code and to declare null and void
and charge full price for items purchased, any Voucher Code that in our opinion has been stolen,
duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently
obtained or used.
Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first
serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.
Where you are permitted to return any product to Pantha for a refund/credit and such product
was originally purchased under a promotion or discount, you will only be refunded the amount
that you originally paid for such product. Where the promotion or discount had applied to the
entire order, we will refund you the selling price of the returned product less the promotion or
discount applied to the returned product on a pro‐rata basis. Further, any free promotional gift
given with an order must also be returned if you are returning the product(s) to which the gift
related. If the total order value is reduced below the value of the qualifying free delivery or any
promotion qualification because of a returned item, Pantha may charge the delivery fee and/or
the full value of the order without the promotion.
Pantha's decision on all matters relating to promotions, discounts, Voucher Codes and other
privileges is final and binding.
Pantha reserves the right to discontinue any promotion, discount, Voucher Code programme,
contest, privileges or programme at any time without notice or liability.
Deliveries & Returns
Delivery slots are subject to availability.
Bulk orders may be subject to a different delivery cost and may require a longer delivery time to
be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 48
units, unless otherwise communicated in writing by Pantha.
Pantha will endeavour to deliver the products to your delivery address within the delivery time
frame estimated, but does not and cannot guarantee that the delivery time frames will be met
as there may be factors outside of our control which may result in early or delayed deliveries
such as weather, traffic, haze, etc. You agree that Pantha shall not be liable for any deliveries
made outside the delivery time frame. If your designated delivery location is inaccessible,
rendering us unable to make the delivery, we will contact you to determine the best alternative
location and/or date.
Please notify Pantha immediately of any change to your delivery address, date or time of delivery,
or contact number. Any changes in the delivery address or date or time of delivery after the
submission of your order may incur an administrative charge of 10,000 Ugandan shillings.
Pantha uses proprietary cooling systems to maintain the quality and integrity of your
products. To maintain the integrity of products after delivery, we recommend that you
immediately refrigerate or free perishable items.
If the delivery includes alcoholic drinks or any other age‐restricted items, which may not be
delivered to a minor, please ensure a person of 18 years of age or older with appropriate
identification is present to take delivery of the alcoholic drinks or other items. Pantha reserves
the right not to deliver any age‐restricted product to anyone who is, or appears to be under, the
age of 18 years old, and to charge the Customer an additional re‐delivery fee of 10,000 Ugandan
Shillings. Pantha also reserves the right to refuse to deliver any alcohol to any person who is, or
appears to be, under the influence of either alcohol or drugs. You agree that if any applicable
legal requirements for the delivery of alcohol are not met, Pantha reserves the right to cancel the
alcohol‐related portion of your order.
If an order is cancelled, or if no one is at the delivery location to receive the order during the
chosen delivery slot, Pantha reserves the right to charge a restocking fee equal to the sum of (1)
100% of the total value of your perishable items (since our perishable items are custom‐ordered
and guaranteed fresh) plus (2) a re‐delivery or cancellation fee of 10,000 Ugandan shillings.
Pantha delivers case sizes of a variety of different goods, including laundry detergent, beverages,
rice, etc. Given the heavy weight of some of these products, and our concern for the health of
our drivers, we have purchase limits on a variety of these items on our website. Also in the
interest of safety, we do not deliver to walk‐ups (a building without an elevator) about the
5th floor, or deliver more than 3 cases of beverages about the 4th floor. In the event of a broken
elevator, we also do not ask our drivers to carry products more than 5 floors. Our technology
cannot, and does not, enforce these limits. We ask our clients to abide by these service
limitations, as we may limit deliveries when orders exceed these requirements. Again this
limitation exists only to protect the health of our delivery staff. We appreciate your
understanding and cooperation.
Where purchases of physical items from Pantha are made pursuant to a shipment contract for
example where goods are to be shipped to another country/state, the risk of loss and title for
such items pass to you upon our delivery to the independent carrier.
We ask that you please check your order upon delivery. If you’re not completely happy with your
fresh or perishable products, let us know within 1 day from your delivery date and we’ll give you
a full refund. If there is any damaged or incorrect product(s) (including delivery of additional
product(s) not ordered by you), please contact us within 1 days of your delivery date at
firstname.lastname@example.org or call us. Pantha at its sole discretion, will offer a replacement or refund
of the damaged or incorrect product(s), or arrange for the re‐delivery, collection and/or return
of the incorrect product(s).
For items listed by third party vendors (including electronics, large items, or high value items over
250,000 UGX) that are faulty, damaged, expired, or not as described on Website, please email us
at email@example.com or call us within 6 days of your delivery date, and we’ll do our best to
resolve the matter either by replacing the product or by issuing you a credit.
We ask that all returned products are not used or expired, and in the original box and/or
packaging. Pantha reserves the right, but has no obligation to, inspect the returned product and
to determine whether the product was rightfully returned in accordance with this paragraph.
Where Pantha exercises its right to inspect the Product, Pantha’s decision in respect of such
returned products shall be deemed final and binding on you.
Pantha does not take title to returned items until the item arrives at our physical address. At our
discretion, a refund may be issued without requiring a return. In this situation, Pantha does not
take title to the refunded item.
The copyright, patents, trademarks, registered designs and all intellectual property rights in the
Services, the Site, the App and all Content shall vest in and remain with Pantha and its licensors.
Consent is granted to view, electronically copy, and print in hard copy portions of the Site for the
sole purpose of placing an order with Pantha for your use. Any other use of the materials on this
Site, including modification, distribution, or reproduction for purposes other than those noted
above, without the prior written permission of Pantha is strictly prohibited. You acknowledge
that Pantha and/or third‐party content providers remain the owners of such material and that
you do not acquire any of those ownership rights by downloading copyrighted material. Pantha
reserves the right to revoke this authorization at any time, and any use shall be discontinued
immediately on written notice from Pantha.
The trademarks, logos and service marks ("Marks") displayed on this Site or App are the property
of Pantha and other third parties, and all rights to the Marks are expressly reserved by Pantha
and relevant third parties. You are not permitted to use the name of Pantha or any Marks,
including in any advertising or publicity or as a hyperlink, without the prior written consent of
Pantha or such third party.
The domain name on which the Site is hosted on is the sole property of Pantha and you may not
use or otherwise adopt a similar name for your own use.
Comments, Feedback, and Other Information
You may provide or submit comments, feedback, suggestions and other content or information
(collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate,
hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or
disrespectful in nature, and does not consist of or contain software viruses, solicitation or any
form of "spam." You may not use a false e‐mail address, impersonate any person or entity, or
otherwise mislead as to the origin of a Comment. Pantha reserves the right (but not the
obligation) to review, remove or edit such content.
You hereby grant Pantha a non‐exclusive, royalty‐free, perpetual, irrevocable and sub‐licensable
license to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit,
broadcast, distribute and exploit any Comments that you provide or publish through or in relation
to the Site or App, for any purpose as Pantha may require at its sole discretion. You further agree
that Pantha may use and publish your name in connection with such Comments.
Disclaimers & Limitations
While we make every effort to ensure that the Site, App, Services and all Content is accurate and
complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only
without warranties of any kind either express or implied. To the fullest extent permissible
pursuant to applicable law, Pantha disclaims all warranties, express or implied, including, but not
limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular
purpose, compliance with description, or the warranty of non‐infringement. Without limiting the
foregoing, Pantha does not warrant that the functions contained in or access to the Site, App,
Services, Content or other content will be timely, quality, suitable, available, accurate,
uninterrupted, error‐free, or without omission, that defects will be corrected, or that the Site,
App, Services, or Content are free of viruses or other harmful components, or that the download,
installation or use of the App or any Content in or with any device will not affect the functionality
or performance of the device. Pantha does not warrant or make any representations regarding
the use or the results of the use of the Content, the Services, the Site or the App in terms of their
correctness, accuracy, completeness, reliability, or otherwise.
The Site, App, and Service is provided to you strictly on an “as is” basis. All conditions,
representations, and warranties, whether express, implied, statutory, or otherwise including or
otherwise, including, without limitation, any limitation, any implied warranty or merchantability,
fitness for a particular purpose, or non‐infringement of third party rights, are hereby disclaimed
to the maximum extent permitted by applicable law by guarantee as to the reliability, safely,
timeliness, quality, suitability or availability of any services, products, or goods obtained by third
parties through the use of the services or Site, App, or Services. Your use of the Site, App, or
Services and any third party services or products remains solely with you to the maximum extent
permitted by law.
You agree that:
Pantha shall be entitled at any time, at its sole and absolute discretion and without prior notice,
to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature
of the Site, App or Services without assigning any reason; and access to or the operation of the
Site, the App and/or the Services may from time to time be interrupted or encounter technical
or other problems and may not necessarily continue uninterrupted or without technical or other
errors. Pantha’s Site, App, and Service may be subject to limitations, delays, and other problems
inherently and in any such event, Pantha shall not be liable for any loss, liability or damage, which
may be incurred as a result.
In no event shall Pantha be liable to you for any damages, losses, expenses, liabilities under any
causes of action (whether in contract or tort including, but not limited to negligence, or
otherwise) caused through the use of, or the inability to use, the Services, the Site, the App,
Content or any other website or device. In the event that Pantha is liable for damages despite
the foregoing provision, you agree that Pantha’s aggregate liability to you for any and all causes
of action in relation to:
the price of the product giving rise to such claims; and in all other cases (including any use of the
Site, App or Services), shall not exceed 30,000 UGX.
In no event shall Pantha be liable for any indirect, special, consequential, or incidental damages
that result from the Services, Site, App or Content, or your use of, or the inability to use, the
Services, Site, App, Content or any other website or device, even if Pantha or a Pantha authorised
representative has been advised of, or should have foreseen, the possibility of such damages.
You agree that the above exclusions and limitations of liability enable the Services and the
Content to be provided by Pantha at either reasonable costs or no costs to you.
Pantha may provide links, plug‐ins, widgets or other connections to other sites ("Linked Sites")
that may be of relevance and interest to users. Pantha has no control over, and is not responsible
for the content on or obtained through the Linked Sites or for any damage you may incur from
the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material
contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites.
You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably
waive any claim against us with respect to the Linked Sites. Pantha does not endorse,
recommend or guarantee any of the Linked Sites, and Pantha expressly disclaims all liabilities and
responsibilities arising in relation to any Linked Sites.
Security & Privacy
Pantha recognises the importance of keeping your personal information and data secure and
private. To understand our security and privacy policies and practices, please read our Security
Suspension and Termination
You agree that Pantha has the right in its sole and absolute discretion and without notice or
liability to: restrict, suspend, or terminate your access to all or any part of the Site, App or
terminate, deactivate or suspend your Account, delete your Account and all related information
and files in your Account, without assigning any reason.
Without prejudice to the generality of the above, Pantha reserves the right to deactivate your
Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of
Notification of Infringement
Pantha reserves the right to investigate notices of copyright, trademark and other intellectual
property infringement (“Infringement”) in respect of the Site, App, Services or Content
(“Infringing Material”) and take appropriate action. If you believe that your work has been used
or copied in a way that constitutes copyright infringement and such infringement is occurring on
the Site, App or Services, please notify Pantha in writing immediately in the form and containing
the information prescribed by the Copyright and Neighboring Rights Act (Cap. 215)
Pantha will duly consider all Infringement Notices submitted in the above manner. In return, you
agree that you shall not take any legal action or exercise any legal remedy you may have against
Pantha in respect of any Infringing Material, unless you have first given Pantha the Infringement
Notice and sufficient opportunity to remove the Infringing Material, and thereafter Pantha
refuses or fails to remove the Infringing Material within a reasonable time. Where Pantha
removes the Infringing Material in response to your Infringement Notice, you agree not to
exercise and you hereby waive, any right of action against Pantha under applicable law which
you may have in respect of any Infringing Material appearing on the Site prior to such removal
You acknowledge and agree that Pantha has no control and cannot undertake responsibility or
liability in respect of Infringing Material appearing on or through Linked Sites or other third party
The Site, App and Services are meant for use by residents of Uganda. Pantha makes no
representation that the Services and Contents of the Site or App are appropriate or available for
use in your location. Those who choose to access this Site or App from any location do so on
their own initiative and are responsible for compliance with local laws, if and to the extent local
laws are applicable.
You agree to indemnify and hold Pantha, and its officers, agents, partners, and employees,
harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability
and liability to third parties), penalties, and costs (including without limitation, legal costs on a
full indemnity basis), awards, losses and/or expenses, due to or arising out of: any use of the Site,
App or any Service; your connection to the Site or App; your breach of any terms and conditions
services arranged via the Site, App or any Service; your violation of any rights of another person
or entity; or your breach of any statutory requirement, duty or law.
that is applicable hereto or if any court of competent jurisdiction in a final decision so determines,
Relationship of Parties
or joint venture between Pantha and you and neither party shall have any authority to bind the
other in any way.
No waiver of any rights or remedies by Pantha shall be effective unless made in writing and signed
by an authorised representative of Pantha. A failure by Pantha to exercise or enforce any rights
such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time
failure results from a Force Majeure Event (defined below), provided always that whenever
possible, the affected party will resume that obligation as soon as the Force Majeure Event
occasioning the failure ceases or abates.
or event beyond the reasonable control of a party, and which results in the party being unable to
shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat
of war, criminal or terrorist acts, government action or regulation, telecommunication or utility
failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic,
quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use
of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or
political interference with the normal operations of any party.
Any dispute or claim relating in any way to your use of any Pantha Service, or to any products or
services sold or distributed by Pantha or through panthastore.com will be resolved by binding
arbitration, rather than in court, except that you may assert claims in small claims court if your
There is no judge or jury in arbitration, and court review of an arbitration award is limited.
However, an arbitrator can award on an individual basis the same damages and relief as a court
(including injunctive and declaratory relief or statutory damages), and must follow the terms of
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing
your claim to our office. Pantha will not seek attorneys' fees and costs in arbitration unless the
arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted
by telephone, based on written submissions, or in person in the region where you live or at
another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual
basis and not in a class, consolidated or representative action. If for any reason a claim proceeds
in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that
you or we may bring suit in court to enjoin infringement or other misuse of intellectual property
Governing Law & Jurisdiction
Services shall be governed by and construed in accordance with the laws of Uganda including
without limitation the provisions of the Uganda Evidence Act (Chapter 6) and the Electronic
Transactions Act, without giving effect to any principles of conflicts of law. You hereby agree to
submit to the non‐exclusive jurisdiction of the Ugandan courts.