We at Pantha Services LLC (“Pantha” “we,” “us,” “our”) know that our users and customers
(“you,” “your”) care about how your personal information is collected, used and shared, and we
how Pantha may collect, use and disclose your personal data, whether through the Pantha
website at http://www.panthastore.com (“Site”), the Pantha software or mobile application
(“App”), or otherwise in the course of our normal business operations.
By accessing the Site, App and/or providing personal data to Pantha, you hereby acknowledge
that you have read this Policy and that you consent to the collection, use and disclosure of your
personal data by Pantha in accordance with this Policy. If you do not consent to the terms of this
Policy, please do not access the Site, App or provide your personal data to Pantha.
Pantha does not knowingly collect or solicit personal data from those below the age of 18, or
knowingly allow such persons to register an account with Pantha (“Account”). If you are under
18, please do not use the Site or App, or attempt to register an Account or send any personal
data about yourself to us.
2. What is Personal Data?
“Personal data” means data about a person who can be identified (i) from that data, or (ii) from
that data and other information to which Pantha has or is likely to have access.
3. What personal data does Pantha collect?
We gather various types of personal data of our users and customers, as explained more fully
Data that is voluntarily provided. Pantha collects personal data that you voluntarily provide to us,
whether through the Site, App or other platforms or channels (such as through email, telephone
and other forms of communication). At various places on the Site or App, or in the course of
obtaining the services provided by Pantha, you may be required to provide certain personal data
such as your full name, email address, address, country of residence, telephone number and
other personal information, in order to access or use certain features or services of the Site or
App, or to otherwise obtain our services. For example, personal data may be collected when you
register an Account, make a purchase, enter a contest, promotion or survey, fill up a form,
provide comments, suggestions or feedback, or when you contact our customer service or
helpdesk via email, phone or other channels. You can always choose not to provide your personal
data, but you may not be able to access or use certain features or services of the Site or App, or
to obtain certain services from us.
Data that is sent automatically. In addition, Pantha collects data that is sent automatically by
your web browser, computer, mobile or tablet device. This may include your IP address, the
address of the web page you were visiting when you accessed our Site, date and time of your
visit, information about the device you are using and other information. Please check the settings
of your browser and/or device if you want to know what data is automatically sent or if you wish
4. How do we use your data?
Generally, we collect personal data in order to provide our products and services to you, and to
personalize and improve our services and your user and customer experience with
Pantha. Personal data collected by Pantha may be used;
4.1 to process, record, monitor and fulfil your orders and deliveries;
4.2 to plan and schedule routes for deliveries;
4.3 to verify and process your personal particulars and payment;
4.4 to communicate with you, including to confirm and update you on the status of your
orders and deliveries, and respond to your queries and requests;
4.5 to improve our products or services;
4.6 to inform you of promotions, offers, surveys, events, products and services, which may
be of interest to you;
4.7 to conduct marketing research, user profile and statistical analysis;
4.8 to customize your online experience according to your chosen interests and preferences
and enhance your current and future visits to the Site, use of the App and customer experience
4.9 to update and back‐up our records;
4.10 to reduce credit risk, detect and protect us against error, fraud and other criminal
4.11 to comply with law, the requests of law enforcement and regulatory officials, or orders
4.12 to enforce our legal rights and remedies; or
4.13 for such other purposes notified to you on or before collection or use of the data.
5. Who do we disclose your data to?
We do not rent, trade or sell your personal data. Your personal data will not be disclosed by
Pantha to any third party, except:
5.1.1 any affiliate, subsidiary or partner of Pantha;
5.1.2 our technology, marketing and logistics service providers;
5.1.3 credit card and payment processing companies;
5.1.4 lawyers, auditors, professional advisors and investors of Pantha; or
5.1.5 any other agents, service providers or subcontractors acting for or on behalf of Pantha,
to the extent required to carry out the purposes set out in Section 4, or to do anything at your
5.2 where you expressly consent to such disclosure; or
5.3 where such disclosure is required or permitted by applicable law, statute, stock
exchange regulation or by‐law, regulatory or governmental order or court order.
From time to time, we may collaborate with other third parties to organize joint marketing and
promotional campaigns, offers or contests, and may require disclosure of your information to
such third parties. For example, where a promotion or Voucher Code is specially offered to
customers of our third party partner, we may share your information with that partner to the
extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the
promotion, offer or participate in the contest, unless you consent to disclosure to our partner of
your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by
Pantha for use in the purchase of goods from Pantha.
Recipients of your personal data may be located outside Uganda. You agree that we may transfer
your personal data to our affiliates, subsidiaries and/or other third parties located outside of
Uganda, as long as the personal data is handled in accordance with this Policy and all applicable
laws. Pantha will ensure recipients of your personal data are legally bound to provide a standard
of protection for your personal data comparable to the protection afforded under the Personal
Data Protection laws of Uganda.
6. How long do we retain your data?
Personal data provided by you will be retained as long as the purpose for which the data was
collected continues. Thereafter, Pantha will destroy or delete the information, or remove the
means by which the data can be associated with you, unless its retention is required to satisfy
legal, regulatory, accounting or other business requirements or to protect Pantha’s interests.
7. Is your data secure?
7.1 As your Account is protected by a password for your privacy and security, we ask that you
take steps to protect against unauthorized access or use of your Account. Please select and
protect your password appropriately and limit access to your device and browser by signing off
after you have finished accessing your Account. You are responsible for any loss, theft and
compromise of your password and Account Information, and any activity on your Account that
takes place through unauthorized password use.
7.2 Pantha understands the importance of keeping your personal data private and secure. We
therefore put in place security arrangements to protect your privacy and personal data, in a
manner that we believe is reasonably appropriate to prevent unauthorized access, collection,
use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite
our best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware
or software failure, and other factors, may compromise the security of your personal data.
Pantha does not warrant or guarantee in any way that your personal information or private
communications will always remain private and/or safe. Pantha hereby disclaims any
responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft,
or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar
actions with regard to any personal data held or maintained by us, except to the extent caused
by our fault or negligence.
8. Linked Sites
Pantha may provide links to other sites ("Linked Sites") that may be of relevance and interest to
you. Pantha has no control over, and are not responsible for the privacy practices or the content
of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.
In order to improve our products and services, we collect data by way of “cookies”. Cookies help
us measure the number of visits, average time spent, page views and other statistics relating to
your access to the Site or App. This information allows us to better administer the Site and App,
and provide a more tailored and user‐friendly service to our Site visitors and App users. Cookies
also enable you to use or access certain features or services of our Site or App, including the
shopping cart and check‐out features. For example, cookies help us store preferences or retrieve
products in your shopping cart between visits, from our servers. Cookies are small data files that
are sent to your browser from our Site or App and are stored on your computer’s or device’s hard
drive. Each time you visit our Site or App from the same computer or device, the cookie will be
retrieved from your computer or device, enabling our Site or App to recognize your computer or
device as having previously visited our Site or App and thereby increase the functionality of our
Site or App on your computer or device. Our cookies cannot be used to get data from your hard
drive, to get your email address or any other data that can be traced to you personally. Most
web browsers and devices can be set to notify you when you receive a cookie or to prevent
cookies from being sent; if you use these features, you may limit the functionality we can provide
you when you visit our Site or App.
10. How to access and correct your data?
If you wish to access, correct or update your personal data, you may do so at any time by
accessing your Account settings through the Site or App. Alternatively, you may contact us at
firstname.lastname@example.org. You are responsible for providing us with correct and updated
11. What choices do you have?
11.1 Keep in mind that the information we gather is in an effort to offer you a superior online
shopping experience that is customized. You may be able to access, correct or update certain
information as explained in Section 10 above. When you update information, however, we may
maintain a copy of the unrevised information in our records.
11.2 You may request deletion of your account by sending an email to email@example.com or
calling us at our operating hours (Weekdays from 8am – 10pm; Saturdays and Public Holidays
from 10am – 6pm). Please note that some information may remain in our private records after
deletion of your account. We may use any aggregated data derived from or incorporating your
personal data after you delete your account, but not in a manner that would identify you
personally unless permitted by law.
11.3 If you do not wish to receive email or other communications from us, you can unsubscribe
from our mailing list by using the unsubscribe facility that may be provided with such email or
communication, or contact us at firstname.lastname@example.org or at our operating hours (Weekdays
from 8am – 10pm; Saturdays and Public Holidays from 10am – 6pm).
12. Questions or Concerns
Please direct any questions or concerns that you may have regarding our handling of your
personal data to:
The Data Protection Officer
Please provide your name, contact number, email address and all relevant details along with your
question or concern, so that we can review and respond to your question or concern in an
efficient and effective manner.
13. Right to amend Policy
place any such amendments on this Site or App.
14. Governing Law
This Policy is governed by and shall be construed in accordance with Ugandan law including
without limitation the provisions of the Evidence Act (Chapter 6), Electronic Transactions Act
2011 without giving effect to any principles of conflicts of law. You agree to submit to the non‐
exclusive jurisdiction of the Uganda courts.